Have questions? Please have a look at our FAQ below.

If you have any specific questions that are not covered in the FAQ please contact us for more information.

Does Pairone have Control Panel for managing my account and cloud services?

Yes, We have a full web Control Panel that allows you to manage all your cloud services from a single pane of glass. You can manage your Cloud Servers, SSL certificates, Shared Hosting and much more from the control panel. The control panel also allows you to manage your billing and to order new services as required. We also offer the industry leading Plesk control panel to manage your virtual hosting e.g Create websites, Email Accounts, FTP etc.

How long does it take to set up a new account?

This depends on your requirements but if you have ordered a standard package without any customised options your account will be on-line within 10 minutes once your payment has been received and verified.

What payment methods do you accept?

We accept all major credit / debit cards and Paypal. We can also set-up a business credit account if you wish to pay by cheque or bank transfer. Please contact us if you have any special billing requirements.

What is Virtual Private Server hosting?

Virtual Private Server hosting is a type of low cost hosting that shares server resources with other VPSs. Unlike a dedicated server that provides you with hardware and resources unique to you, a VPS takes up virtual space on a larger server—meaning they are most often available at a lower cost to administrators and other users. However, this does not mean that you need to compromise on power or resources as we offer a variety of packages suited to a wide range of applications.

Our Virtual Private Servers also provides simple administration through the Parallels Plesk 12 Control Panel. This means that you can spend more time concentrating on your project and less time managing your server. Additionally, you can count on our great security to ensure all of the data stored on your Virtual Private Server is safe at all times.

Is a virtual server easy to manage?

Anyone can easily and simply manage VPS web hosting, as Parallels® Plesk 12 software guides you through the process. Plesk 12 is the world’s leading software for professional server administration, giving the user stress-free management of their system and server apps.

With this particular tool for server administrators, you have the ability to manage and process the functionality of your virtual hosting and organize user accounts and email addresses with the utmost of ease. Updates controlled via the menu will make sure your virtual server is always fast, safe and efficient. We can also set up or even switch on and off external firewalls to add additional security as required.

Keep in mind, if you ever have any concerns or questions regarding the implementation or upkeep of your VPS hosting, please don’t hesitate to contact our expert support team via phone or email. We will be happy to assist you with your Cloud Hosting requirements.

Can I change my VPS hosting package if I want to upgrade?

The option to upgrade from a more basic VPS is always an option. Our Web based Server Management panel allows you to upgrade your Virtual Servers with the click of a button. This allows you to scale your websites and web applications as the demand increases. You can also add additional features to your plan using the same control panel e.g SSL Certificates, IP addresses, DiskSpace, Memory & Applications.

Data Protection and Privacy

All of our Virtual Servers are hosted on our advanced Cloud infrastrucutre. Our storage platform uses cloud storage technology which means there is multiple copies of your data distributed across many servers. In case of a server failure your Virtual Servers will automatically fail-over to a different node to ensure the best uptime.

We also offer secure offsite backup services as an additional level of data-protection. All our servers are based in Dublin, Ireland and our subject to all European data privacy regulations.

What if I mess up my Cloud Server?

You can reboot your server. You can restore from a backup. You can delete your server and start over. You can boot into an emergency rescue mode and attempt fix the problem. There are many options for recovering from mistakes, but the easiest is to keep regular backups and to make a fresh backup before attempting any major configuration changes or before installing new software.

How many Websites or Applications can I host on my Cloud Server?

This depends on the amount of traffic and resources your website or application uses. There are no limits on what can be hosted within your Cloud server. You have full control of the operating system and can install as much software as you wish. Problems will only arise if you run out of Memory, Diskspace or Internet Bandwidth. At this point you can choose to scale up your Cloud server or set-up a second cloud server to distribute the traffic. This can all be achieved with the click of a button using your Web Control panel.

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